At Sendburg, customer satisfaction is our priority. We are committed to providing accurate, verified, and consistently updated B2B, Technology User, and Healthcare databases that deliver measurable value for your business. This Refund Policy explains the conditions under which refunds may be granted.

 

1. Return & Refund Timeline

• Refund requests must be submitted within 30 days of purchase by contacting us at [email protected].

• It may take up to 25 days for returned data claims to be verified and validated.

• Once approved, refunds are processed within 2 business days, and the amount reflects in your account within 3–5 business days.

 

2. Why Sendburg Data is Different

• Our lists undergo a triple verification process (via email, phone, and social media).

• Data is sourced from verified owners and refreshed regularly to address natural data degradation (≈6% per month).

• This ensures you receive highly accurate, compliant, and market-ready contacts.

 

3. Satisfaction & Guarantee

• We stand by our 100% Client Delight Guarantee.

• Each order comes with a guaranteed deliverability rate (typically 95%) as stated in your contract.

• If invalid data exceeds 8%, you qualify for a refund of $0.35 per affected contact.

• Refunds are applicable for:

  • Emails that bounce

  • Outdated or undeliverable records

  • Disconnected contacts

• All database purchases include 1 year of free Data Enrichment to ensure your records remain accurate.

 

4. Conditions for Refunds

• Refund requests must be submitted via [email protected] within 30 days of purchase.

• Each order allows for one refund claim only.

• Datasets purchased for fax or telephone purposes are not covered.

• Maximum refund value cannot exceed the original purchase amount (including taxes).

• Refunds do not apply if:

  • Delivery fails due to recipient’s firewall, spam filters, or IP/server blacklisting.

  • Data includes third-party or brokered lists not originally sourced by Sendburg.

  • Requests are made after 30 days from purchase.

 

5. Refund Process

1. Email [email protected] within 30 days of your purchase.

2. Provide details of the inaccurate or unusable data, including bounce reports or evidence.

3. Sendburg will review your request within 48 hours.

4. If approved, refunds are processed promptly within the timelines above.

 

6. Client & Sendburg Responsibilities

You, the Client:

• Must clearly communicate your expectations prior to purchase.

• Review deliverables promptly and submit refund requests through the official email channel.

 

Sendburg:

• Delivers databases verified through industry best practices.

• Ensures timely review and refund processing for all valid claims.

 

7. Exclusions

• Deliverables already accepted and paid for are non-refundable.

• Any request made after 30 days of purchase is ineligible.

• This policy applies exclusively to data purchased directly from Sendburg.

 

Final Note

 

Sendburg will always put forth its best effort to meet your requirements and exceed expectations. Our Refund Policy is designed to protect your investment while ensuring fair usage and mutual accountability. We don’t want you to regret your purchase—we want every order to fuel your success today and in the future.